This Warranty will apply if :

• The warranty card is still in good condition and not lost.
• The purchase invoice attached with this warranty card.
• During the warranty period (10 years maximum for spring, and 1 year maximum for divan).
• Mattress and divan had never been claimed previously.

This warranty will not apply if :

• The mattress and divan SuperFit® exposed to water / urine / detergents or any liquid.
• The mattress and divan SuperFit® have repaired the other party.
• The mattress and divan SuperFit® used for lodging (hotels, motels, apartment, etc.)
• The mattress and divan SuperFit® used improperly.

This warranty card includes :

• Mattress : 

  The spring protrudes out.

  The surface of the mattress down more than 4 cm from the normal high.

• Divan : Crushed or broken due to production errors.

This warranty does not include :

• Transportation and returned delivery costs for problematic products.
• Mattress from clearance sale that sold under certain conditions or ex-display bed.
• Damage or crooked edges of the mattress as a result of the wrong method to move the mattress.
• Fabric on the mattress torn, discolored and loose stitches.
• Damage caused by stains on the mattress or burning.
• Sense of the hardness of the mattress (soft, medium and hard).
• Mattress or divan wheezes.
• Corner protectors.

If there is a complaint, please do following 3 steps :

• Call 0822 60 500 500.
• Attach the purchase invoice and this warranty card.
• Once our surveyor SuperFit® arrive at your place, then please fill in the survey application form well and truly.

DO'S :

• Turn your mattress regularly to maintain and extend the quality of your mattress comfort.
• Replace your old divan when you buy a new mattress to ensure adequate support for your new mattress.
• Use the bed frame or a divan according to the mattress size. Suppose the mattress size is 160x200, then use a divan with 160x200 size as well.
• Use Mattress protector to keep the quality of your mattress hygiene, especially if children use the bed.
• Remove the plastic wrap and corner cardboard from the divan before use to help prevent moisture from being trapped inside.

DONT'S :

• Do not jump, standing or walking on the mattress.
• Do not smoking in bed and keep your mattress away from fire.
• Do not try to rotate the mattress alone. To avoid damage to the mattress or personal accident risks, ask for help from someone else to help you rotate the mattress.
• Do not remove the label affixed on the tip of your mattress. This label helps to identify and prove your warranty rights.
• Water / urine / liquid / detergent will damage the elements contained in your mattress and your warranty will not apply.

Additional requirements :

• If the mattress purchased separately, the warranty will be valid if your new SuperFit® mattress is supported by a divan which has equivalent construction quality according to SuperFit® standard.
• All costs associated with the transportation mattress warranty will be paid by customer.
• If the material is in the mattress are not available at the time of service, then SuperFit® is entitled to replace with the same materials or higher quality if necessary.

Coverage cost of service and repair :

• For futher detailed cost please call 0822 60 500 500.